Terms and Conditions


You are on the website www.alalongue.com, online store.
The sales www.alalongue.com are subject to these Terms of Sale, which are only applicable and replace all other conditions, unless prior express written consent. Alalongue.com may be required to amend certain provisions of its terms, it is also necessary that they be read by the customer before each validation control on alalongue.com. These changes are effective as from their online and can not be applied to previous contracts. Each purchase on the Site is governed by the terms and conditions applicable at the date of the order. We believe that by confirming your order, you unreservedly accept our general conditions of sale, having read them. You also acknowledge having read the description of each item and records relating thereto.

By accessing the Site, you agree to the Terms and Conditions of Use contained therein.

For questions or in case of problems, please contact our customer service by email contact@alalongue.com

Article 1: Application

These terms define the rights and obligations of Internet sales of goods and services between:

– Firstly, the site alalongue.com, business “auto entrepreneur” of French law located at 9 rue Georges Bizet, SIREN 788 619 898, represented by Bennaji MALIKA MYRIAM, hereafter alalongue.com,

– And secondly, any person having full legal capacity wishing to make a purchase on the website www.alalongue.com, hereinafter referred to as Customer.

Article 2: Products

The products marketed by alalongue.com comply with French legislation and standards applicable in France. Offers with their prices are valid until they are visible on the site in the stocks and subject to availability from suppliers.

Alalongue.com attempts to describe and present the best, with the greatest possible accuracy, the sheets of the products and their key features. The pictures of products are not contractual, the product does not necessarily include all elements of the picture.

The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the proposed, especially regarding color product.

Responsibility alalongue.com can be held liable for errors or omissions on this presentation.

Article 3: Prices

Prices are expressed in Euro (VAT not applicable / art 293 B of the French CGI). Alalongue.com reserves the right to change prices at any time but the products will be invoiced on the basis of prices prevailing at the time of the validation controls.

The prices indicated on the product data sheets are given excluding postage and handling. Participation in shipping will be automatically calculated by alalongue.com depending on the amount of the order, the item number, and country of delivery. The price will be indicated before the validation of the order by the customer.

The total charge in the order includes the price of products with discounts and possible options, as well as participation in shipping and handling.

Article 4: Order

The orders are from the following site:

For the consideration of the order, the customer agrees to provide the information requested of it and commits to their veracity. In case of error, alalongue.com can not be held responsible.

The validation of the order is made by “double click” in accordance with the law, with prior display basket and good numbered order that summarizes all contractual elements of the order.

Order treatment by alalongue.com includes the following steps:

– Emailing a receipt of the order, orders will be processed in the order in which they are actually réceptionnées.

– Emailing a shipping notice of the order, and the products ordered are sent to the delivery address that the Customer has indicated in his order.

Alalongue.com reserves the right:

– Not to confirm an order for any reason whatsoever, in particular for any one product supply problem, or a problem with the order received,

– To cancel any order from a customer with whom there is a dispute earlier.

The customer can ask the process of the ordering and delivery to the customer service (contact@alalongue.com).

Article 5: Payment

The price payable by the Customer is the total price indicated on the order form and confirmed by receipt of order. The price due is payable in euros in cash when ordering.

Payment can be made:

– Either by check or by bank transfer, and within 4 working days from the date of the order,

– Either by credit card or through your PayPal account.

Payment by check is only available for billing in France and Monaco. All purchases made by check on alalongue.com site are not payable until the order. No product can be shipped to a customer if it has not previously been set to 100% of the price of the order and any delivery charges incurred.
Checks must be written in euros by a bank domiciled in France or Monaco. The customer must contact customer service at the email address indicated in the preamble of these terms & conditions, to inform about sending of the check, taking care to remind its order number. The check should be made payable to Mme Malika Bennaji and sent to the address:

Malika Bennaji

9, rue Georges Bizet

69150 Décines, Rhone

Payment by bank transfer is available for all destinations. Our bank details will be displayed after selecting the preferred payment method. The transfer will be from your bank to the account specified after the payment method selection. Thank you to indicate your NAME and your order number for easy identification. Your order will be processed upon receipt of the bank transfer effective.
For non-EC countries, bank transfer payment must be made in euros, the bill is in euros. The cost of currency change (or other costs) are not at our expense and will be added on your bill if you do not pay it.

The customer must contact customer service at the email address indicated in the preamble of these terms & onditions, to inform about the validation of the bank transaction, taking care to remind the order number.

Payment by credit card and the credit card number is encrypted on the customer computer and then transmitted directly to the servers securely payment Paypal system (n ° 1 worldwide payment on e-commerce websites) without using alalongue.com server. The credit card number is therefore only known by payment servers. Never, the card number is transmitted to alalongue.com.

Order validated by the customer will be considered only after payment receipt within the time indicated above. In case of timeout or refusal, the order will be automatically canceled and the customer notified.

In agreement with the Law No. 80335 of 12 May 1980, ordered products remain the property of alalongue.com until full and final payment of the price.

Article 6: Delivery

The products are processed and shipped after the order is confirmed, unless specifically stated on the product page, reassortment during or unavailable.

– For products not stocked, our offers are subject to availability from our suppliers. This information comes directly from our suppliers, errors or modifications are beyond our control and we can not be held responsible.

– During your order, we will inform you about the availability of the products you wish to purchase. However, if despite our vigilance, the products are temporarily or permanently unavailable, we will notify you by email or mail as soon as possible.

– In case of out of stock on one of the products in your order, we will ship the rest of your order, with a message to inform you. The unavailable products will be automatically refunded.

The geographical area of ​​delivery corresponds to the country of delivery available on site at the order. Products are transported at the risk of the recipient, regardless of the mode of transport chosen.

For personalized products, shipping times displayed are indicative.

All items actually in stock are shipped the same day if the order is completed and paid before 12AM.

The standard delivery time for destinations in France is 1 to 3 working days, time inherent to the French Post, and for which alalongue.com is not responsible.

Shipping to other countries depends on the size and weight of the package and the destination.

Alalongue.com products come from the European Community. Any expenses for import into the country of destination are the responsibility of the customer. These costs are independent of shipping charged by alalongue.com They can vary from one country to another and we do not know the amount. It is recommended to obtain the information directly from the customs authorities of the country of destination of the shipment.

Delivery time are provided only as indicative time, the responsibility alalongue.com can not be responsible for late delivery. The possible delays do not entitle the Customer to claim damages.

Article 7: Right of withdrawal

In agreement with the provisions of the Consumer Code, the Customer has a period of 7 working days from the date of confirmation of the order days to exercise his right of withdrawal, thus returning to its expenses, products ordered, for refund or exchange.

Unless express written consent of its part, the Seller is not compelled to accept the return of goods ordered specially for the customer.

If the return is necessary, the product must be in a resalable condition, unused, properly protected in its original packaging with all accessories, documentation and manuals associated intact and not handwritten. Returned products must not have been unsealed, worn and impoverished their labels, so that the consumer can exercise his right of withdrawal.

The product must be sent by the Customer by registered mail.

On the other hand, the Customer understands that shipping cost will not be refunded, and, in the case of free shipping, the actual amount that enabled the delivery will be deducted from the refund.

All products returned damaged or whose original packaging will have been damaged, will not be refunded, returned or exchanged.

Assuming the exercise of the right of withdrawal, the consumer has the option of requesting either the exchange of the product or a refund excluding shipping and return charges. In the case of an exchange, the return will be at the expense of consumers.

In case of exercising the right of withdrawal, alalongue.com will make every effort to credit the consumer a refund within thirty days.

The returned product must be shipped by the Customer by registered mail  with his bank details for payment by bank transfer to the following address:

Malika Bennaji

9 rue Georges Bizet

69150 Décines, Rhone

The cost of returning the product are the responsibility of the Customer.

Alalongue.com will inform the Customer by email of receipt of the returned product and repayment.

Article 8: Disputes

These general conditions of sale are subject to French law. Alalongue.com can not be held liable for damages of any kind, whether tangible or intangible property, which could result from a malfunction or improper use of products sold or associated information.

In all cases, alalongue.com not be held responsible for non-compliance with regulations and laws in force in the country of sale or delivery.

Also, alalongue.com can not be liable for any damage, breakage, loss, theft or damage to items caused by the postal services.

All items are carefully checked before shipment, and sent new and in perfect condition.

In case of difficulties in the application of these general conditions of sale, the Customer may, before any legal action, seek an amicable solution.

Any claims or disputes will always be received with attentive benevolence.

Article 9: Legal Information

The personal information collected for distance selling is required. Under the Data Protection Act, the processing of personal information about customers has been declared to the Commission Nationale Informatique et Libertés (CNIL). The customer (Article 34 of the law of January 6, 1978) has a right to access, modify, rectify and delete data concerning him, he can practice from alalongue.com. In addition, alalongue.com undertakes not to provide free or in exchange of information on its customers to third parties.

This site is owned by alalongue.com in its entirety, and all rights thereto. Alalongue.com holds the intellectual property rights on the site and distribution of items in the catalog of the online shop including photographies for which we have obtained the necessary authorizations. Reproduction in whole or in part, is always subject to the permission of the owners. Site photos are the property of their respective owners.

Article 10: Entire Agreement

If, for any reason, one of these conditions should be declared not applicable, this would not affect the application of other provisions of these terms & conditions. That which are judged to be not applicable will be then replaced by the closest possible arrangement.